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Terms and Conditions of Sale. Music Shop (Walsall) Ltd
Trading as Georges Music Store
16/18 Stafford Street
Walsall
West Midlands
WS2 8DG
V.A.T. Number 319.1895.35
Reg. No 1959263
Hereafter known as mswltd
This is our registered office address and is open to the
public
Payment
Payment in full must be received in full before any goods can
be dispatched.
This does not affect your statutory rights.
Delivery
Responsibility for ownership of the goods passes to purchaser
once we have delivered them.
We can only deliver goods to the same address to which the
credit/debit card used to pay for the goods is registered,
except in cases where payment has been made by cheque, postal
order or bankers draft, and the funds have cleared fully
against our account. There are NO exceptions to this rule.
Unless otherwise advised, delivery will be made by a
fully-insured courier service, within normal business hours. A
signature at this address will be required.
The charge for delivery will be shown at the final checkout
stage before final submission. Unfortunately mswltd. cannot
guarantee delivery times or dates. The delivery charge shown
is a standard charge and does not constitute a guarantee of
delivery date from the time you have placed an order.
All delivery times and dates are subject to stock availability
and backlog.
Unfortunately mswltd can in no circumstances therefore compensate
for delayed orders.
Damages/shortages must be notified within 3 working days of
delivery by e/mail. to georgemusicstor@btconnect.com
This does not affect your statutory rights.
Our contract
When you place an order to purchase a product from Georges Music Store,
we will send you an e-mail confirming receipt of your order
and containing the details of your order. Your order
represents an offer to us to purchase a product which is
accepted by us when we send e-mail confirmation to you that
we've dispatched that product to you (the "Dispatch
Confirmation E-mail"). That acceptance will be complete at the
time we send the Dispatch Confirmation E-mail to you. Any
products on the same order which we have not confirmed in a
Dispatch Confirmation E-mail to have been dispatched do not
form part of that contract.
Cancellation procedure
You are free to cancel any order before payment has been taken
free of charge.
Cancellation requests must be sent to Georgemusicstor@btconnect.complete
with the order reference in the subject field header and the
word 'cancel'.
Any transportation costs for cancelled orders must be paid by
the purchaser, except in instances where the goods supplied
are faulty, have been supplied in error, or miss-described by
the seller. We can arrange collection of a cancelled order on
behalf of the purchaser, and a collection charge will be
confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered,
modified,damaged or misused........
by the purchaser.......in any way from the original condition.
This does not affect your statutory rights.
7 Day Money Back Guarantee
In accordance with the Distance Selling Regulations, any goods
can be returned for any reason within 7 working daysfrom the
day after delivery of the goods for a refund..........
less carriage costs. Returned goods must be in their
original condition and packaging. If you decide that you do
not wish to keep an item you can either return it to us
yourself, or contact us and we will arrange collection. The
average cost for a collection is £15.
Please note that this Money Back Guarantee does not apply to
software that has been opened (see below) or hardware that
includes software as part of the package, where the software
component has been opened. Video/Audio content in the form of
CDs or DVDs also cannot be returned if the item has been
opened.
Returns and Refunds
Refunds can only be made by the method originally used to pay
for the goods. Credit/debit card refunds will be processed
immediately and normally take 3-5 working days to show on the
customer's account.
Goods that have been altered from their original condition in
any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in
the product was brought to the attention of the customer at
the point of sale.
Faulty Goods: Within 28 days of the date of delivery, we will
arrange for the collection and replacement of faulty goods.
Outside of 28 days from the date of delivery, we will arrange
from the return of faulty goods from us to the manufacturers
for repair, under the terms of manufacurer's warranty. This
policy is invalidated if the goods have been altered in any
way from their original condition, or if the fault is due to
misuse by the purchaser.
Orders for software products or hardware that includes
software as part of the package, cannot be refunded once the
software has been opened. Video/Audio content in the form of
CDs or DVDs also cannot be returned if the item has been
opened. If further clarification is required on our Returns
Policy regarding software and audio/video content, please
email:georgemusicstor@btconnect.com..subject returns.
This does not affect your statutory rights.
Our Contact Details
Our registered head office is at the following address:
Music Shop (Walsall) LTD
16/18 Stafford Street
Walsall
West Midlands
WS2 8DG
Please also see the Contact Us page for further information on
how to contact us by telephone (9.30am - 5.30pm, Mon-Fri) and
email.
Errors&omissions excepted, © Copyright 2002-2007 MWSLTD 2006//2007
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